Service Canada has lately added an email field on their EI online application form. At personal information page, you will see box where you can input your email address. However, if you click on the exclamation sign, a blue explanation box will appear saying “Note that Service Canada will not contact you by email about your claim”. Your email will only be used for job notification purposes. EI office will continue to contact claim through My Service Canada Account message board, by mail or by telephone only.