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Employment and Social Development Canada – Service Canada
Gatineau, Québec – 22 Varennes Street
PM-01 – Passport Officers
Permanent and temporary positions – in-person
$54,878 to $61,379

For further information on the organization, please visit Employment and Social Development Canada

Closing date: 20 June 2022 – 23:59, Pacific Time

Who can apply: Persons residing or employed in Gatineau (Quebec) and within a 50 kilometer radius of Gatineau (Quebec) within Canadian territory. ????
To find out if you are eligible: https://www.calcmaps.com/map-radius/

► Please ensure that the “Permanent Home Address” and the “Work or Other Address” in your GC Jobs profile are up-to-date before you submit your application. ◄


Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

???? Is helping others in your DNA? Are you looking to make a difference in your community? Are you bilingual? Join the big team at Service Canada!

???? Are you looking for a full-time, permanent, or temporary position? Are you looking for shift work or overtime?

???? If you are already employed at Service Canada, either term or indeterminate, please apply to our internal process: 2022-CSD-IA-NHQ-0104035.

???? If you are applying to this new process, it is important to note that due to the time frame between assessments, the results you obtained in the 2022-CSD-EA-QC-0029072 process will remain valid. They will therefore be transferred and you will not be assessed again.

???? The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the LGBTQ2+ community.

???? On October 6, 2021, the Government of Canada announced its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment. Accommodation requests will be assessed on a case-by-case basis and will be limited to employees who are unable to be vaccinated due to a certified medical contraindication, religion or any other prohibited ground of discrimination as defined in the Canadian Human Rights Act (CHRA).


????About the position????

Passport Officer
This position will require you to work in-person to process citizens’ files for their Passport.

Work environment

???? It is possible that you will have to go to our temporary work place located at 200 Montcalm Street, Gatineau (Quebec). However, our permanent location is at 22 Varennes Street, Gatineau (Quebec).

???? At ESDC, we are recognized as one of Canada’s top 100 employers (2022) for the third year in a row, Canada’s top family-friendly employers (2022) and National Capital Region’s top employers (2022).

Within a few months you can benefit from paid vacations, annual leave, social benefits, and pension funds!

Paid training will also be offered to you.

Intent of the process

✅ The goal of this process is to create a pool of bilingual qualified candidates to meet Service Canada’s significant need to hire new officers to help with passport processing at our processing centre in Gatineau (Quebec).

The pool may also be used to fill similar positions in Gatineau within Service Canada at ESDC.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

???? Education:
• Secondary school diploma
• An acceptable combination as follows: Successful completion of three (3) years of secondary school and one (1) year of customer service experience in the last two (2) years

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Bilingual – Imperative (BBB/BBB)
**No unilingual positions will be staffed as part of this selection process**

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

1. Reasoning
2. Reliability
3. Client-focused attitude
4. Thoroughness
5. Adaptability

The following may be applied / assessed at a later date (may be needed for the job)

???? Ability to use technology
Your ability to use a computer may be assessed before a job offer is made.

Operational requirements:
• Willing and able to work shift work (day and/or night) (between 7:00 am and 4:00 pm or 4:00 pm and midnight)
• Willing and able to work overtime as needed

Conditions of employment

???? Enhanced Reliability Clearance
You must consent to a credit check and finger printing

???? Selected candidates will be required to successfully complete a 3-week full-time (37.5 hours per week) training course (travel may be required) and a structured 10-week apprenticeship program in order to qualify for continued employment.

???? You must be fully vaccinated against COVID-19 and attest to your vaccination status or have a supported accommodation measure based on a medical contraindication, religion, or any other prohibited ground for discrimination as defined under the Canadian Human Rights Act.


Cognitive Ability – Level 1

Applicants must complete the Unsupervised Internet Test of Cognitive Ability – Level 1 as part of the screening for this selection process. This test assesses general problem solving and reasoning ability. You will have 60 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult: Unsupervised Internet Test of Cognitive Ability – Level 1

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

You have the right to participate in the assessment process in the official language of your choice.


We intend to finalize the assessments by end of August 2022. Simple, fast and virtual selection process! If you are successful at the initial screening stage, you will be informed of the rest of the process by email.

Online tests will be administered.
References will be taken to evaluate the reliability and will be eliminatory.
An interview will be administered.

???? It is your responsibility to ensure that your contact information is accurate and up to date before applying. Ensure that your applicant profile is up to date by checking the “Personal Information” section under the “My Account” tab on the Jobs.gc.ca portal. (Name and Identification, Address, Contact Information, Education, Languages, Résumé).

During the selection process, your general conduct and communications, including emails, may be used to assess qualifications and skills.

✉ All communications will be by email: stay tuned! Check your email inbox daily, including junk mail.


Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.