Please be advised that this site is not affiliated with the Service Canada office.
It was created to provide general EI information only.

Since October 2020, all EI claimants are no longer able to register their My Service Canada Account using their EI access code. Clients must obtained a Personal Access Code separately from Service Canada through the following options:

Online

Request PAC

You will receive your PAC by mail within 5 to 10 business days.

You will need:

  • your Social Insurance Number (SIN)
  • your parent’s family name at birth
  • your postal code if you are a Canadian resident or your country of residence if you are a foreign resident


In person at a Service Canada Office

Find a Service Canada Office

Currently, you need to submit a Service Canada’s online service request form. A Service Canada agent will contact you within 2 business days.

You will need:

  • your Social Insurance Number (SIN)
  • your parent’s family name at birth
  • your postal code if you are a Canadian resident or your country of residence if you are a foreign resident
  • a valid (not expired) acceptable proof of identity, such as:
    • Canadian passport
    • certification of Canadian citizenship
    • certification of Indian status
    • certificate of registration of birth abroad
    • driver’s license (provincial or territorial)
    • health card
    • permanent resident card
    • provincial identification card

By phone

Note: This service is only available for returning clients of the Canada Pension Plan. Employment Insurance beneficiaries cannot get a PAC by phone.

The Service Canada phone representative will let you know when you could receive your access code. The time frame will vary by case.

Call Service Canada at 1-800-277-9914 Monday to Friday between 8:30 am and 4:30 pm local time. You can also call this number to check the status of your PAC request or disable your PAC.

  • your Social Insurance Number (SIN)
  • answers to various security questions to verify your identity

 

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Stop wasting money on monthly bank fees and missing out on valuable rewards! Discover how switching to Canada’s top no-fee bank accounts and zero-annual-fee cash-back credit cards can help you keep more money in your pocket. Read our article Best No-Fee Bank Accounts & Cash-Back Cards in Canada (2026 Guide) at Unemployment Canada to start saving today.
 
Discover how to maximize your tax-free government relief with complete CRA details on the newly launched Canada Groceries and Essentials Benefit (CGEB). Learn about updated 2026 eligibility rules, enhanced quarterly payout schedules, and maximum income limits. Read our article Canada Groceries and Essentials Benefit 2026: Eligibility & Payment Schedule, at taxservicecanada.ca.
 
Never miss an Old Age Security payment by bookmarking our dedicated 2026 OAS Payment Schedule page today. Managing your retirement budget is much easier when you know exactly when your funds will arrive in your account. By saving this link, you’ll have instant, one-click access to the most up-to-date distribution dates and any schedule adjustments throughout the year.

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