Since October 2020, all EI claimants are no longer able to register their My Service Canada Account using their EI access code. Clients must obtained a Personal Access Code separately from Service Canada through the following options:

Online

Request PAC

You will receive your PAC by mail within 5 to 10 business days.

You will need:

• your Social Insurance Number (SIN)
• your parent’s family name at birth
• your postal code if you are a Canadian resident or your country of residence if you are a foreign resident

In person at a Service Canada Office

Find a Service Canada Office

Currently, you need to submit a Service Canada’s online service request form. A Service Canada agent will contact you within 2 business days.

You will need:

• your Social Insurance Number (SIN)
• your parent’s family name at birth
• your postal code if you are a Canadian resident or your country of residence if you are a foreign resident
• a valid (not expired) acceptable proof of identity, such as:
  • Canadian passport
  • certification of Canadian citizenship
  • certification of Indian status
  • certificate of registration of birth abroad
  • driver’s license (provincial or territorial)
  • health card
  • permanent resident card
  • provincial identification card

By phone

Note: This service is only available for returning clients of the Canada Pension Plan. Employment Insurance beneficiaries cannot get a PAC by phone.

The Service Canada phone representative will let you know when you could receive your access code. The time frame will vary by case.

Call Service Canada at 1-800-277-9914 Monday to Friday between 8:30 am and 4:30 pm local time. You can also call this number to check the status of your PAC request or disable your PAC.

• your Social Insurance Number (SIN)
• answers to various security questions to verify your identity