Please be advised that this site is not affiliated with the Service Canada office.
It was created to provide general EI information only.
Since October 2020, all EI claimants are no longer able to register their My Service Canada Account using their EI access code. Clients must obtained a Personal Access Code separately from Service Canada through the following options:
Online
You will receive your PAC by mail within 5 to 10 business days.
You will need:
- your Social Insurance Number (SIN)
- your parent’s family name at birth
- your postal code if you are a Canadian resident or your country of residence if you are a foreign resident
In person at a Service Canada Office
Currently, you need to submit a Service Canada’s online service request form. A Service Canada agent will contact you within 2 business days.
You will need:
- your Social Insurance Number (SIN)
- your parent’s family name at birth
- your postal code if you are a Canadian resident or your country of residence if you are a foreign resident
- a valid (not expired) acceptable proof of identity, such as:
- Canadian passport
- certification of Canadian citizenship
- certification of Indian status
- certificate of registration of birth abroad
- driver’s license (provincial or territorial)
- health card
- permanent resident card
- provincial identification card
By phone
Note: This service is only available for returning clients of the Canada Pension Plan. Employment Insurance beneficiaries cannot get a PAC by phone.
The Service Canada phone representative will let you know when you could receive your access code. The time frame will vary by case.
Call Service Canada at 1-800-277-9914 Monday to Friday between 8:30 am and 4:30 pm local time. You can also call this number to check the status of your PAC request or disable your PAC.
- your Social Insurance Number (SIN)
- answers to various security questions to verify your identity
If you want to learn more about the new Canada Groceries and Essentials Benefit (CGEB), including who qualifies, how much you could receive, and when payments are issued, visit Tax Service Canada’s Canada Groceries and Essentials Benefit Guide. This comprehensive resource explains the eligibility requirements, payment amounts for individuals and families, application details for new residents, and important CRA payment dates. With the CGEB replacing the GST/HST Credit in July 2026 and providing increased support to millions of Canadians, staying informed can help ensure you receive every benefit you are entitled to.
If you receive the Guaranteed Income Supplement (GIS), now is the time to ensure your benefits continue without interruption. GIS eligibility is reviewed annually, and failing to file your income tax return or complete any required renewal steps could result in your payments being reduced or stopped starting in July 2026. Service Canada uses your most recent income information to determine your eligibility and payment amount for the 2026–2027 benefit year. To avoid delays or disruptions to your monthly GIS payments, review the renewal requirements today. Visit the GIS Renewal page for a complete guide and important updates.
Never miss an Old Age Security payment by bookmarking our dedicated 2026 OAS Payment Schedule page today. Managing your retirement budget is much easier when you know exactly when your funds will arrive in your account. By saving this link, you’ll have instant, one-click access to the most up-to-date distribution dates and any schedule adjustments throughout the year. Stay organized and gain peace of mind by keeping this essential resource right at your fingertips. Bookmark us now and ensure you’re always prepared for your upcoming monthly payments!
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