What is the Service Canada Outreach Support Centre number?

The Service Canada Outreach Support Centre can be reached at 1-800-O-Canada (1-800-622-6232). This service is designed to help Canadians who do not have easy access to the internet or a local Service Canada office.

How do I request a callback from a Service Canada Outreach agent?

You can request a callback by filling out the online Service Request Form on the eServiceCanada website. An official agent from the Outreach Support Centre will typically call you back within 2 business days.

Can the Outreach Support Centre help with my EI claim status?

Yes, outreach agents can provide general information and assistance with the application process. However, for specific processing delays on an existing claim, you may still be directed to the specialized EI Call Centre.

Is the Outreach Support Centre the same as the EI Call Centre?

No. The EI Call Centre handles specific claim processing, while the Outreach Support Centre focuses on helping vulnerable populations, rural residents, and those with accessibility issues navigate federal services.

Are there in-person Outreach sites in my community?

Service Canada operates scheduled outreach sites in many rural or remote communities. You can find the schedule for your specific area by calling 1-800-O-Canada or checking the Service Canada office locator online.

Please be advised that this site is not affiliated with the Service Canada office.
It was created to provide general EI information only.

Service Canada Outreach Support Centre

The Service Canada Outreach Support Centre provides specialized assistance for Canadians facing barriers to accessing federal services. If you cannot reach the main EI phone lines or do not have reliable internet, you can access outreach support by calling 1-800-O-Canada (1-800-622-6232) or by submitting an eServiceCanada request for a local agent to call you back within 48 hours. This service is essential for rural residents and seniors who require one-on-one guidance with Employment Insurance, CPP, or OAS applications.

The centre operates during normal business hours from Monday to Friday, 8:30 am to 4:00 pm local time.

Use Outreach if: You have no internet, you live in a remote area, or you need help starting a form.
Use EI Main Line if: You have an existing claim, your payments are late, or you have been disqualified.

Ontario: 1- 877-355-2657

Quebec: 1-877-760-2657

Yukon / N-W T / Nunavut / BC / Alberta / Sask / Manitoba: 1-877-631-2657

N-F Labrador / PEI / NB / NS: 1-877-464-2657

For general inquiries about your pension information, please call the pension call centre at 1-800-277-9914 for more details.
For EI related questions, please contact EI call centre at 1-800-206-7218.

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