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It was created to provide general EI information only.

How to Contact Work-Sharing Program

Employers and employees participating in the Canada Work-Sharing Program can reach Service Canada through dedicated contact points. Whether you need help applying, submitting reports, or managing benefits, here are the official ways to connect with the right office.

Employer Contact Centre

Provides 24/7 automated service and live assistance during business hours for Work-Sharing and related services.

Toll-free (Canada/US): 1-800-367-5693
TTY: 1-855-881-9874
Outside Canada/US: 506-546-7569 (collect calls accepted)
Live support hours: Monday–Friday, 7 AM–8 PM Eastern Time

The Employer Contact Centre answers questions about:

Eligibility and applying for Work-Sharing
Forming a Work-Sharing unit
Registering for and using Data Gateway
Submitting enrolment sheets and weekly utilization reports

Regional Work-Sharing Units (Applications & Amendments)

Email your EMP5100 and EMP5101 forms or amendment requests to your region:

Atlantic Provinces: esdc.tp-atl-ws-tp.edsc@servicecanada.gc.ca
Quebec: qc-dpmtds-lmsdpb-tp-ws-gd@servicecanada.gc.ca
Ontario: esdc.on.ws-tp.on.edsc@servicecanada.gc.ca
Western Canada & Territories: edsc.wt.ws-tp.esdc@servicecanada.gc.ca

Mail or Courier Addresses

Atlantic: Service Canada, 1 Agar Place, Saint John NB, E2L 5G4
Quebec: Guy-Favreau Complex, 4th Floor, West Tower, 200 René-Lévesque Blvd W, Montreal QC, H2Z 1X4
Ontario: Service Canada, PO Box 6500, Station Main Don Mills, Toronto ON, M3C 0L4
Western Canada & Territories: Service Canada, 555 Hastings St W, Vancouver BC, V6B 4N6