Please be advised that this site is not affiliated with the Service Canada office.
It was created to provide general EI information only.

How to Contact Work-Sharing Program

Employers and employees participating in the Canada Work-Sharing Program can reach Service Canada through dedicated contact points. Whether you need help applying, submitting reports, or managing benefits, here are the official ways to connect with the right office.

Employer Contact Centre

Provides 24/7 automated service and live assistance during business hours for Work-Sharing and related services.

  • Toll-free (Canada/US): 1-800-367-5693
  • TTY: 1-855-881-9874
  • Outside Canada/US: 506-546-7569 (collect calls accepted)
  • Live support hours: Monday–Friday, 7 AM–8 PM Eastern Time

The Employer Contact Centre answers questions about:

  • Eligibility and applying for Work-Sharing
  • Forming a Work-Sharing unit
  • Registering for and using Data Gateway
  • Submitting enrolment sheets and weekly utilization reports

Regional Work-Sharing Units (Applications & Amendments)

Email your EMP5100 and EMP5101 forms or amendment requests to your region:

  • Atlantic Provinces: esdc.tp-atl-ws-tp.edsc@servicecanada.gc.ca
  • Quebec: qc-dpmtds-lmsdpb-tp-ws-gd@servicecanada.gc.ca
  • Ontario: esdc.on.ws-tp.on.edsc@servicecanada.gc.ca
  • Western Canada & Territories: edsc.wt.ws-tp.esdc@servicecanada.gc.ca

Mail or Courier Addresses

  • Atlantic: Service Canada, 1 Agar Place, Saint John NB, E2L 5G4
  • Quebec: Guy-Favreau Complex, 4th Floor, West Tower, 200 René-Lévesque Blvd W, Montreal QC, H2Z 1X4
  • Ontario: Service Canada, PO Box 6500, Station Main Don Mills, Toronto ON, M3C 0L4
  • Western Canada & Territories: Service Canada, 555 Hastings St W, Vancouver BC, V6B 4N6

General Employer Inquiries

For general Work-Sharing questions, email:
edsc.dgop.tp.rep-res.ws.pob.esdc@servicecanada.gc.ca

How to Contact Work-Sharing Program

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