Please be advised that this site is not affiliated with the Service Canada office.
It was created to provide general EI information only.
How to order a paper ROE forms?
Employers must call the Employer Contact Centre to order paper ROE forms. Service Canada no longer accepts orders for paper ROE forms by fax or mail.
Canada and the United States:
- Toll-free: 1-800-367-5693
- TTY: 1-855-881-9874
Outside Canada and the United States: 506-546-7569 (collect calls accepted)
Hours of operation: 7:00 am to 8:00 pm, Eastern Time, Monday to Friday.
When you call, you need to provide the following information:
- Your 15-character Payroll Account Number (PAN) issued by the Canada Revenue Agency (CRA). The PAN can be found on the CRA PD7A (Statement of account for current source deductions) form. If you do not have a PAN, you will have to request one from CRA, and
- The name, address and telephone number of your business.
What you should do with each copy of a paper ROE form
- Give the 1st copy (the original) to your employee as proof of insurable earnings for claiming EI benefits
- Send the 2nd copy (blue) to Service Canada as indicated on the form
- Keep the 3rd copy (white) in your files for 6 years
If you want to learn more about the new Canada Groceries and Essentials Benefit (CGEB), including who qualifies, how much you could receive, and when payments are issued, visit Tax Service Canada’s Canada Groceries and Essentials Benefit Guide. This comprehensive resource explains the eligibility requirements, payment amounts for individuals and families, application details for new residents, and important CRA payment dates. With the CGEB replacing the GST/HST Credit in July 2026 and providing increased support to millions of Canadians, staying informed can help ensure you receive every benefit you are entitled to. If you receive the Guaranteed Income Supplement (GIS), now is the time to ensure your benefits continue without interruption. GIS eligibility is reviewed annually, and failing to file your income tax return or complete any required renewal steps could result in your payments being reduced or stopped starting in July 2026. Service Canada uses your most recent income information to determine your eligibility and payment amount for the 2026–2027 benefit year. To avoid delays or disruptions to your monthly GIS payments, review the renewal requirements today. Visit the GIS Renewal page for a complete guide and important updates. Never miss an Old Age Security payment by bookmarking our dedicated 2026 OAS Payment Schedule page today. Managing your retirement budget is much easier when you know exactly when your funds will arrive in your account. By saving this link, you’ll have instant, one-click access to the most up-to-date distribution dates and any schedule adjustments throughout the year. Stay organized and gain peace of mind by keeping this essential resource right at your fingertips. Bookmark us now and ensure you’re always prepared for your upcoming monthly payments! Canada Groceries and Essentials Benefit 2026 – Eligibility & Payment Schedule FREE Canadian Dental Care Plan Coverage – Online Application*
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