Please be advised that this site is not affiliated with the Service Canada office.
It was created to provide general EI information only.

How to order a paper ROE forms?

Employers must call the Employer Contact Centre to order paper ROE forms. Service Canada no longer accepts orders for paper ROE forms by fax or mail.

 

Canada and the United States:

  • Toll-free: 1-800-367-5693
  • TTY: 1-855-881-9874

Outside Canada and the United States: 506-546-7569 (collect calls accepted)

Hours of operation: 7:00 am to 8:00 pm, Eastern Time, Monday to Friday.

When you call, you need to provide the following information:

  • Your 15-character Payroll Account Number (PAN) issued by the Canada Revenue Agency (CRA). The PAN can be found on the CRA PD7A (Statement of account for current source deductions) form. If you do not have a PAN, you will have to request one from CRA, and
  • The name, address and telephone number of your business.

What you should do with each copy of a paper ROE form

  • Give the 1st copy (the original) to your employee as proof of insurable earnings for claiming EI benefits
  • Send the 2nd copy (blue) to Service Canada as indicated on the form
  • Keep the 3rd copy (white) in your files for 6 years

 

Saving in the wrong registered account can quietly destroy a low-income worker’s retirement setup. Read our guide on TFSA vs RRSP for Low Income Earners: Avoid the GIS Retirement Trap to discover why RRSP withdrawals trigger a hidden 50% benefit clawback—and how shifting to a TFSA protects your Guaranteed Income Supplement benefits.

Stop wasting money on monthly bank fees and missing out on valuable rewards! Discover how switching to Canada’s top no-fee bank accounts and zero-annual-fee cash-back credit cards can help you keep more money in your pocket. Read our article Best No-Fee Bank Accounts & Cash-Back Cards in Canada (2026 Guide) at Unemployment Canada to start saving today.
 
Discover how to maximize your tax-free government relief with complete CRA details on the newly launched Canada Groceries and Essentials Benefit (CGEB). Learn about updated 2026 eligibility rules, enhanced quarterly payout schedules, and maximum income limits. Read our article Canada Groceries and Essentials Benefit 2026: Eligibility & Payment Schedule, at taxservicecanada.ca.
 
Never miss an Old Age Security payment by bookmarking our dedicated 2026 OAS Payment Schedule page today. Managing your retirement budget is much easier when you know exactly when your funds will arrive in your account. By saving this link, you’ll have instant, one-click access to the most up-to-date distribution dates and any schedule adjustments throughout the year.

* * * * Most viewed topics * * * *

FREE Canadian Dental Care Plan Coverage – Online Application*

2026 CPP and OAS payment dates

Check the status of my Canadian passport application