My Service Canada Account (MSCA)

Once you have applied your EI benefits and have received your Access Code letter by mail, you can register your EI online account called My Service Canada Account (MSCA). There are 2 ways to register. Either through your online banking profile (aka Sign-In Partners) or username registration (GC Key). The registration system will ask you to create several security questions. It takes about 10-20 min to complete your registration. MSCA allows your to:

1) Print your electronic ROE and T4E
2) Change/modify direct deposit banking information
3) Update your home address and telephone number
4) View your current and past EI claim information
5) Complete EI E-form questionnaire (e. g. going outside of Canada, attending school, etc)
6) View your CPP contribution information (Statement of Contribution)
7) Complete EI questionnaires
8) Subscribe to EI claim update alert (Alert ME)
9) Appoint a representative to speak on your behalf for your CPP/OAS file
10) Upload Medical certificate, proof of authorization to work in Canada (Work permit), ROE or pay stubs, etc
11) Sign up to Self-employed special EI benefits. 

Visit Canada.ca to create your My Service Canada Account

My Service Canada Account  – GC Key Registration Instruction

If you need to register for My Service Canada Account (MSCA) with GCKey. Please make sure to read and understand the below steps before you start your registration. Once you are ready, click the Start now button at the bottom of the page.

A GCKey is a unique electronic credential issued by the Government of Canada for use with online Government services. To use GCKey to access MSCA you must:

Register your GCKey account

If you do not have a GCKey, you must sign up for one as part of your MSCA registration with GCKey. If you have forgotten an existing GCKey user ID you will need to create a new one.

Verify your identity

By Mail: You can request a PAC online and receive it by mail within 5 to 10 business days. You will need:

• your Social Insurance Number (SIN)
• your parent’s family name at birth
• your postal code if you are a Canadian resident or your country of residence if you are a foreign resident

In-Person at local Service Canada centres: Before visiting, you need to submit a Service Canada’s online service request form. A Service Canada agent will contact you within 2 business days for your appointment time. You will need:

• your Social Insurance Number (SIN)
• your parent’s family name at birth
• your postal code if you are a Canadian resident or your country of residence if you are a foreign resident
• a valid (not expired) acceptable proof of identity, such as:
  • Canadian passport
  • certification of Canadian citizenship
  • certification of Indian status
  • certificate of registration of birth abroad
  • driver’s license (provincial or territorial)
  • health card
  • permanent resident card
  • provincial identification card