Please be advised that this site is not affiliated with the Service Canada office.
It was created to provide general EI information only.
How to Upload Documents for EI Claim: Step-by-Step Guide
Submit Records of Employment (ROE), Medical Certificates, and Work Permits Online via MSCA
To avoid processing delays and ensure your Employment Insurance (EI) payments are distributed on time, you must submit your supporting documentation quickly and accurately. The fastest and most secure method to submit files to Service Canada is online.
The primary method for submission is through My Service Canada Account (MSCA). Submitting paperwork digitally ensures that processing agents receive your files instantly, reducing administrative bottlenecks.
Accepted Document Types & System Requirements
Before uploading, ensure your files meet Service Canada’s digital criteria. Files that do not comply will be automatically rejected by the system.
Digital File Specifications
- Accepted File Formats: BMP, GIF, JPG/JPEG, PDF, PNG
- Maximum File Size: Less than 5 MB per file
- Security Restrictions: Do not upload encrypted or password-protected files.
- Retention Policy: Keep original physical copies for 6 years in case Service Canada requests them for validation.
Required Documents for EI Claims
| Document Type | MSCA Selection Dropdown Category | Purpose |
|---|---|---|
| Paper Record of Employment (ROE) | Information regarding an employer | Verifies insurable hours and earnings if employer didn’t submit electronically. |
| Medical Certificates & Forms | Medical documents | Required to clear and support EI Sickness Benefits. |
| Proof of Work Authorization | Proof of authorization to work in Canada | Mandatory for non-citizens/temporary residents (e.g., Work Permits). |
| Other Proof of Employment | Information regarding an employer | Pay stubs, contracts, or letters proving employment history. |
| Missing ROE Request Form | Request for a missing record of employment | Submitted when an employer refuses or fails to issue an ROE. |
Step-by-Step Instructions: Uploading via MSCA
Crucial Rule: Always submit your online EI application before uploading supporting documents. This guarantees that your documents attach to an active, processing claim number.
- Log into MSCA: Access your My Service Canada Account via Canada.ca using your banking credentials or a Personal Access Code (PAC).
- Navigate to the Upload Section: Click on the Employment Insurance tab on your main dashboard. Scroll down the page to find the Document upload section.
- Initialize the Submission: Click the Submit document button to launch the file transfer interface.
- Select Document Category: Select the correct type of document from the dropdown menu (e.g., select “Information regarding an employer” for a paper ROE).
- Attach & Verify File: Choose the file from your device. Ensure the text is clear, legible, and entirely visible. Click submit and save your confirmation page.
Guidelines for Taking Document Photos
If you do not have a flatbed scanner, you may take a picture of your document with a smartphone. You must follow these parameters:
- Lighting: Find a brightly lit area to avoid shadows over the text.
- Surface: Lay the document completely flat on a dark, contrasting surface.
- Framing: Capture only one document per picture, ensuring all four corners are visible.
Alternative Submission Methods
If you cannot access your online MSCA profile, you can submit your paperwork using traditional channels.
- In-Person Drop-off: Visit your local Service Canada Centre. An agent can scan the document into your digital file immediately.
- Postal Mail: Mail your documents to the dedicated EI processing office assigned to your specific postal code.
- Fax Notice: EI processing offices do not offer standard public fax services.
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