Please be advised that this site is not affiliated with the Service Canada office.
It was created to provide general EI information only.
To file a complaint regarding your own EI file
If you have not received your response (call back) within the promised timeframe, filing a complaint will not result in much difference. The better option is to notify the call centre agent about your dire financial situation in order to put your file on higher priority.
To file a complaint against EI policies, legislation or accessibilities
The best way to bring your concern against existing EI policies is to visit your MP’s office.
To file a complaint against a Service Canada Centre or call centre
You may use the Office of Client Satisfaction online form to express your concerns or by calling EI call centre. Once your complaint has been received, you will receive a call from the local office’s supervisor or manager to assist you further.
To file a complaint through the Member’s of Parliament (MP) office
If you experience a major setback in your claim processing. It is sometimes a better option to get your MP involved. If you need an MP involvement, simply find your MP through the following link:
https://www.ourcommons.ca/Members/en and search your MP through your postal code (e.g. J4X 1L9)
Once you are in contact with your MP’s office, their office staff will do the follow-up of your claim for you. There is no guarantee your claim will be approved but MP’s involvement will give you a further chance to have another processing agent re-evaluate your claim.
To file a complaint through Gov of Canada’s Office for Client Satisfaction (OCS)
If you are planning to submit a complaint through OCS, you may do so through the following info:
Website: The Office for Client Satisfaction page on the Government of Canada website and navigate under Submit your Feedback section.
Telephone: 1-866-506-6806 (toll-free)
TTY: 1-866-506-6803 (toll-free)
Fax: 1-866-506-6802 (toll-free)
by Mail:
Office for Client Satisfaction
140 Promenade du Portage
Floor 3, Mail Drop 318
Gatineau, QC K1A 0J9
If you want to learn more about the new Canada Groceries and Essentials Benefit (CGEB), including who qualifies, how much you could receive, and when payments are issued, visit Tax Service Canada’s Canada Groceries and Essentials Benefit Guide. This comprehensive resource explains the eligibility requirements, payment amounts for individuals and families, application details for new residents, and important CRA payment dates. With the CGEB replacing the GST/HST Credit in July 2026 and providing increased support to millions of Canadians, staying informed can help ensure you receive every benefit you are entitled to.
If you receive the Guaranteed Income Supplement (GIS), now is the time to ensure your benefits continue without interruption. GIS eligibility is reviewed annually, and failing to file your income tax return or complete any required renewal steps could result in your payments being reduced or stopped starting in July 2026. Service Canada uses your most recent income information to determine your eligibility and payment amount for the 2026–2027 benefit year. To avoid delays or disruptions to your monthly GIS payments, review the renewal requirements today. Visit the GIS Renewal page for a complete guide and important updates.
Never miss an Old Age Security payment by bookmarking our dedicated 2026 OAS Payment Schedule page today. Managing your retirement budget is much easier when you know exactly when your funds will arrive in your account. By saving this link, you’ll have instant, one-click access to the most up-to-date distribution dates and any schedule adjustments throughout the year. Stay organized and gain peace of mind by keeping this essential resource right at your fingertips. Bookmark us now and ensure you’re always prepared for your upcoming monthly payments!
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