Please be advised that this site is not affiliated with the Service Canada office.
It was created to provide general EI information only.

IMPORTANT: The 4 digits EI access code will no longer be useful to register your My Service Canada Account. You must request your Personal Access Code (PAC) separately. Click here to learn how to request your PAC.

Once you have finished your EI online application, you will receive a 4 digits access code by mail within 1 to 2 week(s). This is an instructional letter that everyone will receive upon filling your EI application online. It will provide you with the following two instructions:

  1. Visit Service Canada website (Read: How to complete your EI report) to complete your online report. You may choose to complete your report by phone 1-800-206-7218.
  2. Register your My Service Canada Account – MSCA (Read: How to register MSCA) to add your direct deposit information or to view the status of your application.

If you did not receive your Access Code letter or you need to reset your code, make sure to call Service Canada Employment Insurance line at 1-800-206-7218 to have your EI access code reset or you may visit your local Service Canada centre to have an agent to reset it for you. Not receiving access code letter does not constitute a valid reason to delay the completion of your online report, therefore you might lose your EI benefits and will have to re-activate your claim again.

If you have recently applied EI within 52 weeks. The system will automatically re-activate your existing claim (if there are benefit weeks left). In this case, you will not receive new Access Code letter. Keep using your existing one.

 

Contacting Service Canada by E-form service

New* You may now request to have your EI access code reset by sending an email request to Service Canada. Find out more How to clear a pending report through Service Canada E-form?

Saving in the wrong registered account can quietly destroy a low-income worker’s retirement setup. Read our guide on TFSA vs RRSP for Low Income Earners: Avoid the GIS Retirement Trap to discover why RRSP withdrawals trigger a hidden 50% benefit clawback—and how shifting to a TFSA protects your Guaranteed Income Supplement benefits.

Stop wasting money on monthly bank fees and missing out on valuable rewards! Discover how switching to Canada’s top no-fee bank accounts and zero-annual-fee cash-back credit cards can help you keep more money in your pocket. Read our article Best No-Fee Bank Accounts & Cash-Back Cards in Canada (2026 Guide) at Unemployment Canada to start saving today.
 
Discover how to maximize your tax-free government relief with complete CRA details on the newly launched Canada Groceries and Essentials Benefit (CGEB). Learn about updated 2026 eligibility rules, enhanced quarterly payout schedules, and maximum income limits. Read our article Canada Groceries and Essentials Benefit 2026: Eligibility & Payment Schedule, at taxservicecanada.ca.
 
Never miss an Old Age Security payment by bookmarking our dedicated 2026 OAS Payment Schedule page today. Managing your retirement budget is much easier when you know exactly when your funds will arrive in your account. By saving this link, you’ll have instant, one-click access to the most up-to-date distribution dates and any schedule adjustments throughout the year.

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