How to Speak to an EI Agent Quickly
To speak to a live Employment Insurance (EI) agent quickly in 2026, call the Service Canada EI line at 1-800-206-7218 between 8:30 AM and 9:00 AM local time. For the fastest service, use the dialing shortcut: press “1” for English, enter your SIN, and then press “0” to bypass the menu. Average wait times in early 2026 range from 2 to 12 minutes on Tuesday mornings, compared to 45+ minutes on Mondays. If the lines are full, submit an eServiceCanada service request form online to receive a guaranteed callback within 2 business days.
EI Call Centre Shortcut (2026)
1. Begin by calling the EI call centre number. After the system message plays, select your preferred language: Press 1 for English or 2 for French.
2. Upon language selection, a general Employment Insurance (EI) message will be played, narrated by a female voice. It’s essential to listen to this entire message without interruption to proceed correctly.
3. After the EI message, the system will prompt you to enter your Social Insurance Number (SIN). Do not enter your SIN. Instead, wait for a minimum of five seconds. This pause is necessary to bypass this step and get directed to the main menu.
4. Once at the main menu, press “0” immediately to attempt to connect to a call center agent.
5. If you find the lines are too busy, press “1” to return to the main menu. Then, keep pressing “0” to try connecting again.
6. Due to high call volumes, the system may be overwhelmed, and you could receive a message indicating a disconnection. If this happens, unfortunately, there’s no other way to refresh the line other than to call back and start over from step 1.
If you are unsuccessful in connecting, it’s crucial to be persistent. Repeat step 4, continually attempting to place your call into the waiting sequence. In cases of extreme call volume, if the system indicates it’s unable to connect you to a call agent, it’s advised to hang up and try again.
Optimal Times for Calling EI Call Centre
| Day of the Week | Best Time to Call | Wait Time Expectation |
| Tuesday – Thursday | 8:30 AM (Sharp) | Lowest (10-20 mins) |
| Monday / Friday | 8:30 AM | Moderate (30-45 mins) |
| Lunchtime (12-2 PM) | Avoid | Extremely High |
| After 3:30 PM | Avoid | High / Risk of Disconnect |
Additional Information
It’s important to note that visiting the in-person offices for claim information is not recommended. Agents at local offices function as receiving agents only; they do not have the authority to finalize claims.
Post-Holiday Call Volumes
Be aware that after any holiday, the call volume experiences a significant surge. Callers may face extended wait times, sometimes exceeding 45 minutes, and encounter frequent disconnections.
Assistance for Claimants without Internet Access
If you lack internet access and require assistance with completing Service Canada forms or applications, help is available from the Service Canada Outreach Support Centre. Contact them via telephone, selecting the number appropriate for your province.
Role of Local Service Canada Centres
It’s important to understand that local Service Canada centres are not EI processing offices. They serve as receiving offices only. The agents at these centres are tasked with forwarding any supporting documents to the EI processing office, but cannot assist with claim follow-ups.
Contacting from Outside Canada
For those needing to contact the EI call center from outside Canada, it’s vital to know that 1-800-Collect calls are not accepted, and no local telephone number is publicly available. For instructions on calling from overseas, click here.
In conclusion, these comprehensive steps and tips are designed to guide you through the process of connecting with an EI call centre agent, while also providing alternative methods and crucial information regarding the best times to call and how to handle busy lines. For further assistance, especially if you lack internet access or are calling from overseas, specific provisions have been outlined.
Click Here: Service Canada Outreach Support Centre Telephone Number
More reading: EI Reporting Step by Step
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Suggested read: Passport Canada Wait Time
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Jeanette Kosnaski
January 7, 2022 11:50 amI cannot believe I had to wait almost 45 minutes to speak to someone. They put me on hold for 3 to 5 minuyes, came back on the line to say thank you for holding and then the call dropped and not from my end. How fair is this? They should have our numbers to call us back if that happens. Jeanette Kosnaski
E.I. consultant
January 7, 2022 11:56 amThis is a very common issue in January after the holiday break. There is usually a very high number of callers in January and their phone system can’t seems to handle the heavy load 🙁
Jeanette Kosnaski
January 7, 2022 12:46 pmI also have a lot going on today and i needed this dealt with asap and in the years past doing this one thing was resolved in minutes. Why dont you guys have our numbers to call us back. Someone I spoke to before there told me you have our numbers in case this happens. Like come on.
Kimberly Van Der byl
January 21, 2022 9:57 amIm in canada and called the 1800 number. Was on the phone for an hour, and got charged long distance fees for calling outside the country. How is this possible or is it because the person I spoke to is working at home out side the country. I shouldn’t have to pay these fees.
E.I. consultant
January 21, 2022 11:03 amHello Kimberly,
We would suggest you to check with your phone provider to find out the reason of the charges. EI call centre’s toll free number is 1-800-206-7218. Our experience tells us that sometimes there are Canadians living in the border city where their cellphone tower signal get mixed up with United States’. Suddenly their call becomes long distance call.
Aaron M.
UnemploymentCanada.ca Team
Anthony
February 8, 2022 6:57 pmI need to speak to an agent about my EI claim but I in school from 7-4. I cannot afford to be on hold for 45min to an hour so how am I suppose to contact someone if EI is closed when I start and get off school??
EI consultant
February 8, 2022 10:06 pmHi Anthony,
If you are talking about Eastern Time, what you can try to do is to use Skype phone to call EI call centre and see if you can get connected to the Western region call centre who are 3 hours behind Eastern Time. If you call through your local phone, your phone area code will connect you to the dedicated province of your time zone.
Melyssa
UnemploymentCanada.ca Team
Tina
February 16, 2022 7:48 amBeen trying to call since Monday and I keep getting they are closed messages. I’ve been calling since 8:30 am.i really need to speak to an agent
E.I. consultant
February 19, 2022 1:58 pmHello Tina,
EI call centre has been really difficult to call lately. Again, best time to call is always Thursday and Friday after 3pm. Try to avoid lunch time, because EI call centre agents need to eat lunch too, so there will be less ppl picking up calls.
Melyssa
UnemploymentCanada.ca Team
Jasmine
February 19, 2022 6:47 pmCan I call EI on 21-Feb-21(family day )or the office is closed due to holiday from Toronto(1-800-206-7218)
Thank you
E.I. consultant
February 24, 2022 12:34 pmYes! Family Day is a provincial holidays, it’s the best time to call EI call centre. Wait time is less than 10 minute usually!
Aaron
UnemploymentCanada.ca Team
Wayne almas
February 21, 2022 4:43 pmEvery time I phone service canada I get a different answer
E.I. consultant
February 24, 2022 12:36 pmIt is possible, sometimes some call centre agents don’t read your file carefully and interpreted the situation differently. Therefore, you must always keep track of your conversation with every agents you spoke to.
Aaron
UnemploymentCanada.ca Team
Wayne Almas
February 24, 2022 1:48 pmIyt really hard to keep track of every1 a person talks to that being said y iys the iynfo on the automated system out of date says iyts updated nytley iynformation I’ve byn getting iys as of the 11th yet
Wayne Almas
February 24, 2022 1:59 pmY r the lokal offices being so unhelpfull had to apply by phone bad nuff tried to set up a my service account was told by 800 oh canada they wood help they refused to do so I don’t have access to a PC only option iys a libraries not able to access one because of Vax status so inspyte of haven a condition wych the Vax maybe harmful peepole r b-iyn denied access to there iynf can’t even look at a screen that there reading from thys iys no way to treat people who have the stress of b-iyn out of work
Mariah McKnight
March 12, 2022 10:27 pmI applied November 5th, IT’S BEEN 5 MONTHS!!!!! I still have not received anything since. WHY IS THIS TAKING SO LONG!!! AND I AM PREGNANT
E.I. consultant
March 14, 2022 2:51 pmHi Mariah,
We have many readers sharing the same experience, some even had to wait up to 6 months to finally see their claim finalized. You may want to contact your local MP’s office for assistance.
Melyssa
UnemploymentCanada.ca team
V Tworek
March 24, 2022 3:51 pmOmg it’s been 4 months for me and I thought that was bad!
Brian Martin
November 8, 2022 12:02 pmI now live in England and want to change my address with CPP/OAS Two day’s with about and 45 mins with international charges.
It seems impossible. No official Canadian address for Service Canada to write to.?
E.I. consultant
November 10, 2022 9:10 amhello Brian,
You may find the information at https://www.pensioncanada.ca/contacting-the-cpp-oas-office-from-oversea/
Briefly speaking, you can use 1-800-Collect call to dial CPP/OAS office for free. The agent on the phone can help update your foreign country address.
John T.
UnemploymentCanada.ca Team