Please be advised that this site is not affiliated with the Service Canada office.
It was created to provide general EI information only.

Service Canada email request

If you are unable to reach EI call centre, there is an alternative way. Service Canada started an eform service. You can send them a message through their online E-form portal.

Service Canada centre agents will call you back to help you follow up on the status of your EI claim. Those agents are not EI processing office agents, they are the Service Canada centre agents who used to work at the local centres.

Once you have submitted your request, they will get back to you through a phone call within 2 business days.

 

You may reach out to them through Canada.ca website at:

www.eservices.canada.ca

(Please copy and past this link into your browser) Once you entered the hyperlink, it will re-direct you to their secure online form portal, https://eservices.canada.ca/en/

E-form Security Word

Due to privacy reason, the call that you receive will likely be a “No Caller ID” call.
When they called you, they will tell you that they have received your email request and will ask you some security questions to confirm your identity (e.g. your SIN, your full first and last name, the program(s) you inquired, etc).
A best practice to ensure the legitimacy of the call back, we recommend you to put a security word(s) in the “Additional Information” field of the form and ask the Service Canada agent to provide it before asking for your identity.

For example: “Security word(s): “Presto”. Please provide the security word before asking for my identity on the phone. Thank you”

In this case, you can rest assured that the caller is really from Service Canada and the agent has read your security word(s) message. 

If you want to learn more about the new Canada Groceries and Essentials Benefit (CGEB), including who qualifies, how much you could receive, and when payments are issued, visit Tax Service Canada’s Canada Groceries and Essentials Benefit Guide. This comprehensive resource explains the eligibility requirements, payment amounts for individuals and families, application details for new residents, and important CRA payment dates. With the CGEB replacing the GST/HST Credit in July 2026 and providing increased support to millions of Canadians, staying informed can help ensure you receive every benefit you are entitled to.

If you receive the Guaranteed Income Supplement (GIS), now is the time to ensure your benefits continue without interruption. GIS eligibility is reviewed annually, and failing to file your income tax return or complete any required renewal steps could result in your payments being reduced or stopped starting in July 2026. Service Canada uses your most recent income information to determine your eligibility and payment amount for the 2026–2027 benefit year. To avoid delays or disruptions to your monthly GIS payments, review the renewal requirements today. Visit the GIS Renewal page for a complete guide and important updates.

Never miss an Old Age Security payment by bookmarking our dedicated 2026 OAS Payment Schedule page today. Managing your retirement budget is much easier when you know exactly when your funds will arrive in your account. By saving this link, you’ll have instant, one-click access to the most up-to-date distribution dates and any schedule adjustments throughout the year. Stay organized and gain peace of mind by keeping this essential resource right at your fingertips. Bookmark us now and ensure you’re always prepared for your upcoming monthly payments!

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